How are teams at TX markets coping with the remote work setup?

We have asked around some teams from TX markets to find out what challenges them right now and what positive they hope to get out of this intense experience…


Here’s what they said:

1.  What is the most important thing you learned since the team turned completely remote?

"The most important thing I learned is that we can do more things remotely than we thought we could. On the other hand, you miss the things that are not explicitly mapped to a meeting - you don't feel how your colleagues are doing (something you would have felt in the hallway), therefore social exchange must be 'formalized'."

2.  How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“The teams meet every day at 9 in the Daily. We use that as the starting point for collaboration at work. Now, in the corona phase, the Daily is much more often a starting point for the discussion; something that seemed to be forgotten when everyone is working in the same room. Most important channels for communication are Slack (mostly written chat, sometimes call 1-3 people directly) and Lifesize for Video calls for the whole team.”


3. What is the biggest challenge you are facing since working remotely became obligatory?

“Personally, we are in the lucky situation that it works well with our kids because my wife can take over the majority of the child care. The most important thing for me is to cope with lots of things to do, while the feeling is still "lonely" or even "bored", because of always sitting in the same room, changing between the kitchen, living room, office. What challenges us as a team is not to work remotely, it's short-time work.”


4. How will this experience change the way you collaborate with your team after the corona-crisis?

“I think we'll do much more things remotely. It is not like someone is "only remote", just because he/she is not in the office.”

1.  What is the most important thing you learned since the team turned completely remote?

“Basically it works. It allows us to focus more and prevent distraction. A whole day with video calls is much more exhausting than a „normal“ office day. One needs to take care that employees rest enough as the crossing from work- to private-life is fluent”

2. How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“We use Slack, Zoom, Hangout, Skype, WhatsApp. We have a weekly all-company Hangout, a Daily VC with my directs and a daily with our Corona-Krises-Taskforce (aka FiFoFu = Fit For Future Taskforce). I try to have a 30min chat with any team every other week - to understand their situation and how I can help”

3. What is the biggest challenge you are facing since working remotely became obligatory?

“Human interaction, the short chats on the ground are missing. One does not have a real good idea when one gets detached from teams and their daily interaction.”

4. How will this experience change the way you collaborate with your team after the corona-crisis?

“Not 100% clear on this at this point in time. We are in discussions with our teams. I could imagine before we had one day Homeoffice per week - in the future we could change to one office day mandatory and more flexibility, for the ones who like, during the other days.”

1.  What is the most important thing you learned since the team turned completely remote?

“Document and over-communicate. Be sensitive to family realities. Smile, you are on camera!"

2. How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“Slack, Hangouts, Google docs, and slides. We have set rituals we use to ensure we touch base regularly.”

3. What is the biggest challenge you are facing since working remotely became obligatory?

“Uncertain availabilities of people.”

4. How will this experience change the way you collaborate with your team after the corona-crisis?

“Refer to 1, and we will appreciate the human touch 10x more than usual.”

1.  What is the most important thing you learned since the team turned completely remote?

“We can work fully remotely, we can onboard new colleagues remote and we can even reach people we haven't exchanged within the office before remote work thanks to new communication channels building. By that, I mean that I learned that my team has the right tools and an open-minded, motivated culture to find solutions and overcome hurdles time- and resource-efficient. #turncrisisintoopportunities”

2. How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“We exchange regularly in our weekly meetings and by setting up additional short calls if there is something urgent to discuss. Also, we created a chitchat-chat to replace the in-between chats at the office, so there is space to exchange about the changes in everyday life. This helps that people still feel connected, can talk about their everyday life outside of meetings with a set agenda, and don't feel lonely being at home all day. In terms of tools, we have been well equipped before with tools that also serve in the remote context. Further tooltips specific to remote research can be found here.”

3. What is the biggest challenge you are facing since working remotely became obligatory?

“Difficult one, but for me, it is staying on top of things in terms of info flow as it feels like I need to read much more on Slack, I get more emails and there is more content to go through also in documentation-volume than before where a quick exchange was possible before putting something in writing. Now you have to ping someone even if you want to check in on hangouts, and this time adds up, especially when you have to troubleshoot with several stakeholders at the same time. Also, getting out of bed in the morning feels a little more difficult, although I don't have to commute for 1.5 hours and can sleep longer! :D ”

4. How will this experience change the way you collaborate with your team after the corona-crisis?

“I can imagine that all of my team mates recognize the value and advantage of working remotely for certain tasks and can thus be useful also when we are allowed back in the offices. Additionally, I hope that the creativity fostered now to make things happen in a new context will live on and help us staying flexible and adaptable to other and new challenges along the road :-)”

1.  What is the most important thing you learned since the team turned completely remote?

“There’s a wide range of ceilings, some cooler than the others, it’s truly fascinating. Ceilings are underrated! Joke aside: fully remote is easier than partially remote.”

2. How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“We meet at least once a day. This crisis can be tough, so sometimes it’s fine to Slack. At the end of the day, it’s all good as tuttis have a strong Notion of responsibility.”

3. What is the biggest challenge you are facing since working remotely became obligatory?


“1. Not hitting the fridge for the fifth time today.

2. Remote beer o’clocks.

3. No Erick & Mathias playing the guitar after lunch. :(“

4. How will this experience change the way you collaborate with your team after the corona-crisis?

“Not much. We’ve been remote-friendly for the past 2+ years at tutti.ch, people are free to choose if they want to work from home or the office. One positive effect: we doubled down on async written communication.”

1.  What is the most important thing you learned since the team turned completely remote?

“Firstly, we learned how to make the customer feel supported even if we don’t see each other in person, this means keeping us in constant communication and pushing ourselves to maintain the pace to bring the project forward without losing productivity. After 2 months we can say that our productivity isn’t affected by the corona crisis.

Secondly, the spontaneous chats and laughs with colleagues or the occasional meeting with someone you know in the company are what I’m missing the most”

2. How do you collaborate with your team members on a regular basis?  How is your team set up and what tools do you use?

“We are trying to stay in contact on Slack and be available for each other to help as well as not missing our regular feedback sessions where we tackle common issues or we learn from each other experiences, without forgetting some jokes! :)

Also, we are using more online collaborative tools and exploring the potential of new ones especially dedicate to remote workshops and creative sessions like mural.co, miro, whimsical and others."

3. What is the biggest challenge you are facing since working remotely became obligatory?

“When you’re not in the office you miss spontaneous chats about projects and news, keeping you informed on the numerous Slack channels while the number of Hangouts meetings has increased can be challenging.

Prioritizing the right product improvements for the long run while trying to act fast on responding to the current crisis requires us to increase our strategic and analytical mindset, which is what we were working on already before the crisis, so is the perfect occasion to improve ourself and learn by doing

Facing a user mindset that is no longer the one we were counting on before march, we need new insights to understand the customer behaviors, therefore we are exploring some ideas to gather them also through the collaboration of our team with other departments.”

4. How will this experience change the way you collaborate with your team after the corona-crisis?

““We will probably use more of the remote tools we’re experimenting to improve the efficiency of collaborative sessions, the collection of insights, and to digitalize our creative process faster. We will be more trained than before to moderate online ideation workshops with all the team members abroad. And we will have perfect use cases to testify that fast changes and quick value delivery in our products is possible!”

What would you like to read about in our next "Project of the Month" coverage?